This policy explains what personal information 17715285 Canada Inc., doing business as Adhoc ("Adhoc", "we", "us"), collects through the website at https://www.adhocs.ca (the "Website"), why, and what you can ask us to do with it. It covers the Website only. Information that customers process in the Adhoc application at https://app.adhocs.ca is governed by the agreement with that customer.
1. Information you give us
When you book a walkthrough through one of the two forms on the home page, we receive your email address and which form you used (the one at the top of the page or the one at the end).
We use your email address to reply to you, to arrange and run the walkthrough you asked for, and to follow up about that request. We send a confirmation email to the address you entered. We also record that a form was sent, which one, and whether it went through; that record does not include your email address.
2. Information collected automatically
- Analytics. We use an analytics service to understand how the Website is used. It records the pages you view (their full address), where you came from (including any campaign tags in the link you followed), your country, your browser, operating system, device, screen size, language and time zone, how long you stay on a page and how far you scroll, and the links and buttons you click; it may also record where on a page you click and move your pointer. Unless you allow cookies (section 3), it sets no cookies and stores nothing in your browser. To count visitors without cookies, it receives your IP address and browser type, turns them into a code that changes every day and cannot be traced back to you, and does not keep your IP address. If you allow cookies, it counts you with the identifier described in section 3 instead, and it receives your IP address with your visits. We look up your country from your IP address on our own server and add it to each record.
- Tool usage. When an HS code page prices its starting values, and each time you change something in the duty calculator, we record the code, the country of origin, currency, trade terms, tariff treatment and surtax code, whether the values were the calculator's own or yours, and whether it could price them. When you use the CFIA requirements check, we record the code, the country of origin, how many questions were answered and how the check ended. When you pick a result from the HS code search, we record what you searched for, the code you picked and its place in the list. These records leave out the value, quantity, freight and alcohol strength you enter; however, the calculator keeps what you enter in the page address, so that a result can be shared, and our analytics records page addresses. The calculator starts with a country of origin and currency chosen from your country, which we work out from your IP address on our own server; the IP address itself is not kept. Unless you allow cookies, these records are not linked to your name, email address or any lasting identifier; if you do, they carry the same random identifier as your visits. For the records our own server sends, it makes the same kind of daily code itself from your IP address and browser type, and does not keep the IP address.
- Errors. If part of the Website fails, we record the error message, where in our code it happened, the page address and your country, and, for errors in your browser, your browser and device details, so we can fix it.
- Page speed. We record how quickly each page loads and responds in your browser, and which page element was slow, so we can make the Website faster.
- Searches and tools. What you type in the HS code search or the CFIA licence registry search, and what you enter in the duty calculator or the CFIA requirements check, is sent to our own servers to get the answer. Your IP address and browser details are not passed on with it. The words you search for in the licence registry are not added to our analytics.
- Automated visitors. When software that does not present itself as a web browser requests a page (search engines, AI assistants, link previews and similar tools), we log the address requested, the software's name, the kind of request and the country of its IP address, to understand how such software reads the Website.
- Abuse prevention. When you send a form, run the CFIA requirements check or search the CFIA licence registry, our server uses your IP address to limit how many requests one address can make in a short period (an hour for forms, ten minutes for the CFIA check, one minute for the licence search). It keeps the address only in its working memory, never in a file or database, and the address is erased at the latest when the server restarts.
- Hosting. Our hosting provider processes the technical information any website receives, such as your IP address, browser type and the addresses you request (which can include what you type into a search or the calculator), to deliver and secure the Website.
- Browser storage. Your answer to the cookie question is saved in your browser's local storage, so we do not ask again, and our analytics records whether you allowed cookies. The Website follows your device's light or dark setting and stores nothing for it.
The Website's fonts, images and maps are served from our own domain, so loading a page does not send your information to a font, image or map provider.
4. Who we share it with
We do not sell or rent personal information. We share it only with the service providers that run the Website for us: an email delivery provider that sends form submissions to our team and confirmation emails to you, our website host, our business email provider, and our analytics provider, which never receives your name or email address and receives your IP address only as described in section 2. These providers may store or process information outside Canada and outside Québec, including in the United States, where it may be accessible to authorities under local law. We may also disclose information where the law requires it.
To produce the results of the duty calculator and the CFIA requirements check, our servers may look up, in the online systems of the Canada Border Services Agency or the Canadian Food Inspection Agency, the code and the details you enter. Nothing that identifies you is sent with them.
5. How long we keep it
We keep enquiries for as long as we need them to respond to you and to maintain our business relationship, and we delete them when you ask us to, unless the law requires us to keep them. We keep analytics, error and automated-visitor records only as long as we need them to understand, fix and improve the Website.
6. Your choices and rights
You can ask for access to the personal information we hold about you and ask us to correct or delete it, and you can withdraw your consent to our using it. Email hello@adhocs.ca and we will respond within 30 days. Our analytics records are not linked to your name or email address, so we cannot look them up by name; if you allowed analytics cookies, declining (section 3) deletes the identifier from your browser. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca, or, in Québec, the Commission d'accès à l'information at https://www.cai.gouv.qc.ca.
7. Who is responsible, and changes
Our Chief Executive Officer is responsible for this policy and for how we protect personal information, as our person in charge of the protection of personal information under Québec law. Send questions, requests and complaints about privacy by email to hello@adhocs.ca or by mail to Adhoc (17715285 Canada Inc.), 240 Richmond St W, Toronto, ON M5V 1V6, Canada.
We will update this policy when our practices change and show the new date at the top of this page.